One architecture in one scalable product
A from the ground up, Integrated system (not a bolted on package with a different GUI) that pulls together Alerts from Codima Toolbox Monitoring and External Alerts such as Syslog, and then Classifies and Presents them throughout the system including in Codima Toolbox Live Maps (including Probes).
Tickets can be generated Automatically or added Manually and sent to general or specialised Teams. The system automatically Tracks and chases up Tickets by talking to engineer and supervisor pools, using an elegant but world class setup.
Alert Sources
Alerts are logged and processed by Codima Toolbox. Sources include Codima Toolbox Generated Monitoring Alerts such as CPU Loading too high, Ping Response time too long, Disk access slow. Additionally, External Alerts from network gear like Switches, Routers and firewalls are all processed, be they from Syslog or SNMP Traps.
Alerts from Windows
The system can automatically retrieve Windows Log Alerts and process them as with other Alerts for example show Security or Failure icons on the Topology maps.
Alerts on the Codima Toolbox Map
Scan Your Entire Network in Seconds
Ticketing Operation
Tickets are normally created automatically by matching Alert Triage rules setup in Codima Toolbox, however Tickets can also be added manually. Codima Toolbox is a fully integrated product so on detection of an Alert, then a ticket is generated and emailed to an Engineer in around ONE SECOND. There is no passing around Alerts between separate systems so lightning fast operation, if a device crashes, or a Firewall critical event occurs, an email is sent to the appropriate engineer in seconds.
The Ticketing Rule based Engine
This feature runs in real time and checks incoming Alerts to see if a new Ticket needs to be Generated.
Existing tickets are tracked for timeout violations causing Supervisor Message to be generated.
This simple GUI below condenses a complex GUI in other products, into a single setup box in Codima Toolbox without loss of functionality.
Engineering Resources Management
Generate User Tickets at Will
Viewing Tickets
A live Ticket status display shows the status of all active Tickets. The supervisor has the option to manually reassign or close tickets. This is in a standard Codima Toolbox grid with search, sort and export features to document Ticket progress.
Below is listed the system log of assigning tracking, and also Engineer responses.
Tickets on the Codima Toolbox Maps
Active Tickets are matched to devices in the Codima Toolbox Map, below we see 4 devices with Expedited Priority Tickets outstanding, clicking on the Ticket icon will show ticket details.