Alerts Ticketing

Alerts and Ticketing in One Scalable Product

A from the ground up, integrated system that pulls together Network Alerts from Codima Toolbox Network 稼働監視 and External Alerts such as Syslog, and then classifies and presents them throughout the system, including in Codima Toolbox’s Webマップ and プローブ.

Network Alert Sources

Network Alerts are logged and processed by Codima Toolbox. Sources include Codima Toolbox Generated 稼働監視 Alerts such as CPU utilization being too high, Ping Response time too long, Disk access slow. Additionally, External Alerts from network gear like Switches, Routers and firewalls are all processed, be they from Syslog or SNMP Traps.

Network Alerts from Windows

システムは、Windowsログアラートを自動的に取得し、他のアラートと同様に処理できます。たとえば、トポロジマップにセキュリティアイコンまたは障害アイコンを表示します。

Windowsアラートは、（Windowsログから直接アクセスするのとは異なり）すばやくアクセスし、下のグリッドで並べ替えて検索できます。

Network Alerts on the Codima Toolbox Web Map

All kinds of Network Alerts and live Statuses are shown on Codima Toolbox Webマップ. Here is a Failure Domain before fixing a problem.

障害原因を修正した後、下図のマップで明らかなように、障害ドメインが減少します。

ネットワーク全体を数秒でスキャン

発券操作

The Ticketing operation usually occurs automatically by matching Alert Triage rules setup in Codima Toolbox; however, Tickets can also be added manually. Codima Toolbox is a fully integrated product so on detection of an Alert, then a ticket is generated and emailed to an Engineer in around ONE SECOND. There is no passing around Alerts between separate systems so lightning fast operation, if a device crashes, or a Firewall critical event occurs, an email is sent to the appropriate engineer in seconds.

発券ルールベースのエンジン

The Ticketing Rule based Engine runs in real time and checks incoming Network Alerts to see if a new Ticket needs to be Generated.
Existing tickets are tracked for timeout violations causing Supervisor Message to be generated.
This simple GUI condenses a complex GUI in other products, into a single setup box in Codima Toolbox without loss of functionality.

技術者のリソース管理

Pools of general or specialised teams can be set up in minutes. The team is selected by the Triage Engine when processing Alerts. You can add extra engineering resources, possibly regionally based, using Engineer Groups.

自由にユーザーチケットを生成する

User Tickets can be added manually by a Supervisor Level engineer either a General Ticket from the Ticketing GUI, or by clicking on a map node and adding a prefilled ticket using Discovery Knowledge to save work for the user.

チケットの表示

A live Ticket status display shows the status of all active Tickets. The supervisor has the option to manually reassign or close tickets. This is in a standard Codima Toolbox grid with search, sort and export features to document Ticket progress.

Tickets on the Codima Toolbox Web Map

アクティブなチケットは、Codima Toolbox Mapのデバイスと照合されます。以下に、優先チケットが未処理の4つのデバイスが表示されます。チケットアイコンをクリックすると、チケットの詳細が表示されます。